Solver Pricing - Orders, Invoices, Shipping and Payment TermsThis page is your guide to Frontline Systems' policies for invoicing, shipping and payment (as of
June 2009; currently under review for example shipping rates). These policies are subject to change without notice.
Using Premium.Solver.comOur sales and customer service people can give you online access to our "customers only" Website, http://premium.solver.com. You can use this site to review a price quotation, enter an order, pay an invoice by credit card, or review transaction history. This is an online "portal" to Frontline Systems' worldwide accounting and customer relationship management system, so a quotation, order or invoice entered by any means will appear here. Customers with Annual Support Contracts can also use http://premium.solver.com to access our "customers only" knowledgebase, download customer-specific files, support or consulting documents, create a new tech support "case" and ask for assistance, or review past cases, including each case's history of requests and responses. Most requests by ordinary email are also captured and may be viewed via this portal. Quotations and InvoicesOn request, we can provide you with one or more printed quotations or proforma invoices. We can mail, fax or email (in PDF form) these documents to you, or they can be accessed online at http://premium.solver.com. Please contact us and provide your name and company name, billing and shipping addresses, phone, fax and email address. We can also supply invoices in printed and/or PDF form. Order Forms and Purchase OrdersWe encourage you to use our Order Form, which is a one page document in PDF format. (Click this link to display the Order Form in your browser, or right-click this link and select Save Target As... to download and save a copy. To open the Order Form, you'll need Adobe Acrobat Reader.) If you have access to http://premium.solver.com, you can enter an order directly online. Orders are normally prepaid by credit card, check or wire transfer. All international orders from new customers must be prepaid before shipment of the software. We offer Net 30 Day terms upon request and approval of our accounting department. If you wish to place an order on other than prepaid terms, we must receive an authorized purchase order in "hard copy" form (by fax or mail), with an assigned P.O. number. The P.O. must specify payment terms of Net 30 Days or less. Its other terms and conditions must be acceptable to Frontline Systems. We will not accept purchase orders that specify warranty or performance conditions that conflict with our Software License, Limited Warranty, and terms for technical support and consulting assistance. We will review, and we may or may not accept purchase orders that require our compliance with regulatory requirements due to state agencies, government contracts and the like. Under U.S. law, we are a small business, but not a minority, women, veteran or disabled owned business. Government agencies: Please see our GSA Schedule information. Payment Methods and TermsYou may pay our invoices by any of the following means: Credit Cards: Visa, MasterCard or American Express. We authorize credit cards with AVS, so we must have the billing address of the credit card, with Zip code if available. Checks: Checks in payment of invoices in U.S. dollars must be drawn on a U.S. bank, and must bear a routing number for clearance through the ACH (Automated Clearing House) system. Checks in payment of invoices in Euros or GBP (sterling) must be clearable through our U.K. bank. Wire/Electronic Payment: For wire or ACH information for payment of invoices, please contact us at sales@solver.com. Order Fulfillment and ShippingFrontline Systems is normally able to ship your order within one business day of the time we receive it, provided that our invoicing and payment conditions are satisfied. We will prepay and add shipping charges unless otherwise instructed. Our standard carriers are UPS and Federal Express. Shipping rates vary considerably by region (they are lowest in the United States). In addition to, or as an alternative to physical delivery, we can email the software product to you, or make it available for download from our Website. Nearly the entire contents of our User Guides are included in the online Help files that are packaged with each software product. Annual Support ContractsAnnual Support Contracts must be prepaid for the software users to receive technical support, software upgrades and other services and benefits. Note that first year Annual Support is required for all of our commercial software products. Please be sure to include Annual Support for each product on all order forms and purchase orders. Consult Support/Upgrades: Summary Terms/Prices for further information. Consulting AssistanceTo provide consulting assistance to users, we must have either a credit card (Visa, MasterCard or American Express) or a previously authorized, open purchase order for consulting assistance up to a specified limit. The purchase order must meet the conditions specified above under Order Forms and Purchase Orders. < Back to Frontline Systems Product and Service Pricing Overview |
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