Frontline Systems Privacy Policy - Continued

Web Site Log and Analytics

When your Web browser requests information from our site, our Web server automatically writes information to a standard log file which records the date, time, and IP address from which your request came. Most of our Web pages also contain code to post information to Google Analytics and ClickTale, two Website analytics services.  Google Analytics records "referrer" information, such as the keywords you typed in a search engine to find our site.  On a small percentage of site visits, ClickTale may record mouse clicks, mouse movements, and scrolling activity as well as any keystrokes you type in forms on our site.

The information written to the Website log file and posted to Google Analytics and ClickTale is generally insufficient to identify you individually, and we do not seek to do this. You are an "anonymous" user of our site, unless you choose to register on our Web site and log in when you visit.  The information sometimes, but not always, will identify the domain and host name of the network provider to which you are connected, such as AT&T / SBC, Comcast, RoadRunner, etc. or, if your company operates the network, the domain name of your company.

We use these Web analytics services to help us improve our site and make it more useful to you.  We use the aggregate information in our log files and Google Analytics to determine usage and "popularity" of various Web pages and search engine keywords.  We use aggregate information and randomly selected site visit details from ClickTale to study whether and how visitors are finding the information they want on individual Web pages, so we can improve the usability of these pages.

For more information, visit Google's Privacy Center and ClickTale's Privacy Policy.  You can choose to disable ClickTale's recording of activity from your Web browser at this link.

Identification Via "Cookies"

On request by a Web server, your Web browser can write a small file called a "cookie," containing server-supplied data, to your hard disk, or read it back at a later time and send the data to the server.  Without this feature or something similar, the Web server cannot tell which requests for Web pages came from a given user.

Our Web server uses cookies to implement site registration, log in, and access to "protected" Web pages, to check for search engine keywords and in-links, and to post information to Google Analytics. We may also use cookies to provide user conveniences, such as a pre-filled-in field on a form for easy login.

You can set your Web browser to accept cookie requests automatically (the usual setting), notify you whenever a server requests a cookie, or deny all requests for cookies.  If your Web browser denies a cookie request from our Web server, you can still visit all of the "public" pages on our site, but you won't be able to visit "protected" pages that require a user to be logged in.

Email Addresses

We may collect your email address when you (i) choose to send us an email message, (ii) choose to fill out and submit an online form with a question or comment, or (iii) choose to register for access to certain parts of our Web site. We use your email address to respond to your inquiry, and we may retain it to communicate with you in the future, to provide follow-up service.

We may occasionally send you an email message, to announce a new product, ask for your feedback on some issue, invite you to participate in our beta testing program, and for similar purposes. In these messages, we always tell you, at the beginning of the message, how to remove yourself from our email list, automatically via return email.  You can control whether you'll receive all, some, or none of these messages when you register, or when you update your account information on our Website.  You can also tell us your preferences by sending us email, or calling, faxing, or writing to us.

At present, we do not make your email address available to anyone outside our company.. However, in the future it's possible that we might decide to make available general lists of email addresses, to other reputable organizations whose products or services we believe our users would find interesting. If we ever do this, we will update this Web page to reflect our new policy. If you do not want us to share your email address with other companies or organizations, you can simply tell us by sending us email, or calling, faxing, or writing to us.

Postal Addresses

If you supply us with your postal address, by ordering from us, filling out and submitting an online form with a question or comment, or registering for access to certain parts of our Website, you may receive periodic mailings from us with information on new products and services or upcoming events. At present, we mail our Frontlines newsletter to our general list, one to four times per year. If you do not wish to receive such mailings, please let us know by sending us email, or calling, faxing, or writing to us.  Please be sure to provide us with your exact name and address, so we can find your information and remove it from our list.

At present, we do not make your postal address available to anyone outside our company. However, in the future it's possible that we might decide to make available general lists of postal addresses, to other reputable organizations whose products or services we believe our users would find interesting. If we ever do this, we will update this Web page to reflect our new policy. If you do not want us to share your postal address with other companies or organizations, you can simply tell us by sending us email, or calling, faxing, or writing to us.

Telephone Numbers

We may receive your telephone number when you order from us, call us with questions, fill out and submit an online form with a question or comment, or register for access to certain parts of our Website.  At present we use your telephone number only in connection with your current request, and we may retain your phone number in our files. In the future, we may use your telephone number to contact you to announce a new product, ask for your feedback on some issue, invite you to participate in our beta testing program, and for similar purposes. If you don't want us to ever call you for any of these purposes, you can simply tell us by sending us email, or calling, faxing, or writing to us. Please provide us with your correct phone number, so we can find your information and remove it from our list.

At present, we do not make your telephone number available to anyone outside our company. We have no plans to change this policy, but if we should ever do so, we will update this Web page to reflect the change. If you don't want us to share your telephone number with other companies or organizations under any circumstances, you can simply tell us by sending us email, or calling, faxing, or writing to us. Please provide us with your correct phone number, so we can find your information and remove it from our list.

We hope this discussion answers your questions about our Privacy Policy. If you have any questions, please contact us. Thank you!

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