This page is your guide to Frontline Systems' policies for invoicing, shipping and payment (as of July 2014). These policies are subject to change without notice.
When placing an order, you may either (i) accept our Standard Terms and Conditions, or (ii) specify your own Custom Terms and Conditions. We will work with you in either case, but our prices are 25% higher if you specify your own Custom Terms and Conditions, and your order will be subject to review and negotiation with our executive and legal team.
- Quotations and Invoices
- Prices and Currencies
- Shopping Cart and Order Form
- Purchase Orders
- Payment Methods and Terms
- Downloads and Order Fulfillment
- Annual Support Contracts
- Consulting Assistance
On request, our sales reps can provide you with one or more printed quotations or proforma invoices. We can mail, fax or email (in PDF form) these documents to you. Please contact us and provide your name and company name, billing and shipping addresses, phone, fax and email address. We can also supply invoices in printed and/or PDF form.
For the convenience of our foreign customers, we publish prices in U.S. Dollars, U.K. Pounds Sterling, and Euros. These prices do not fluctuate from day to day with floating exchange rates, but we seek to maintain them in a close band relative to each other. Our website serves Order Forms and Price Lists, and our Shopping Cart offers prices and processes credit card payments in your "home currency" (based on an IP address to country translation). If you do not see your home currency, please contact us so we can adjust your account on our website.
If you accept our Standard Terms and Conditions, you can place an order using our Product Catalog (upper right column of this page) and Shopping Cart, or you can use our Order Form, a one-page document in PDF format. ( Click this link to display the Order Form in your browser, or right-click this link and select Save Target As... to download and save a copy. To open the Order Form, you'll need Adobe Acrobat Reader.)
You can obtain a quotation, and you can use a company purchase order and receive the benefit of our Standard Terms and Conditions Prices, as described immediately below.
All purchase orders are subject to review and acceptance by Frontline Systems at our home office. We must receive an authorized purchase order in either electronic or "hard copy" form, with an assigned P.O. number.
A purchase order that clearly states on its face that you accept the terms at www.solver.com/license and www.solver.com/warranty (and this overrides any preprinted terms and conditions on the P.O. form), and is accompanied by prepayment, will receive the benefit of our Standard Terms and Conditions Prices.
A Purchase Order that specifies its own terms and conditions must be based on our Custom Terms and Conditions Prices, and will be subject to review and negotiation with our executive and legal team. Please read our full discussion of Standard versus Custom Terms and Conditions, to be sure you understand our policies. ( Click this link to display a Price List in your browser, or right-click this link and select Save Target As... to download and save a copy. To open the Price List, you'll need Adobe Acrobat Reader.)
Orders are normally prepaid by credit card, check or wire transfer. All international orders from new customers must be prepaid before we will grant a license and deliver a license code. We offer Net 30 Day terms upon request and credit approval.
You may pay our invoices by any of the following means:
Credit Cards: Visa, MasterCard or American Express. We authorize credit cards with AVS, so we must have the billing address of the credit card, with Zip code if available.
Checks: Checks in payment of invoices in U.S. dollars must be drawn on a U.S. bank, and must bear a routing number for clearance through the ACH (Automated Clearing House) system. Checks in payment of invoices in Euros or Pounds Sterling must be clearable through our U.K. bank.
Wire/Electronic Payment: For wire or ACH information for payment of invoices, please contact us at firstname.lastname@example.org.
Frontline Systems software and all related items such as User Guides are available for download. We can also arrange for delivery via email, DropBox, or other electronic means. We do not ship physical CDs or printed User Guides. If you have a special requirement for delivery, please contact us.
Annual Support Contracts must be prepaid for the software users to receive technical support, software upgrades and other services and benefits. Note that first year Annual Support is required for all of our commercial software products. Please be sure to include Annual Support for each product on all order forms and purchase orders. Consult Annual Support Contracts for further information.
To provide consulting assistance to users, we must have either a credit card (Visa, MasterCard or American Express) or a previously authorized, open purchase order for consulting assistance up to a specified limit. The purchase order must meet the conditions specified above under Purchase Orders.