Pricing - Orders, Invoices, Shipping and Payment Terms
This page is your guide to Frontline Systems' policies for invoicing, shipping and payment (as of December 2013; read our Advance Notice of changes planned for April 15, 2014). These policies are subject to change without notice.
- Quotations and Invoices
- Order Forms and Purchase Orders
- Payment Methods and Terms
- Order Fulfillment and Shipping
- Annual Support Contracts
- Consulting Assistance
On request, we can provide you with one or more printed quotations or proforma invoices. We can mail, fax or email (in PDF form) these documents to you. Please contact us and provide your name and company name, billing and shipping addresses, phone, fax and email address. We can also supply invoices in printed and/or PDF form.
For credit card orders and purchase orders from previously approved customers, we encourage you to use our Product Catalog (upper right column of this page) and Shopping Cart. For faxed or mailed orders and first-time purchase orders, we encourage you to use our Order Form, which is a one page document in PDF format. (Click this link to display the Order Form in your browser, or right-click this link and select Save Target As... to download and save a copy. To open the Order Form, you'll need Adobe Acrobat Reader.) Please read our Advance Notice of changes planned for April 15, 2014.
Orders are normally prepaid by credit card, check or wire transfer. All international orders from new customers must be prepaid before shipment of the software. We offer Net 30 Day terms upon request and approval of our accounting department.
If you wish to place an order on other than prepaid terms, we must receive an authorized purchase order in "hard copy" form (by fax or mail), with an assigned P.O. number.
The P.O. must specify payment terms of Net 30 Days or less. Its other terms and conditions must be acceptable to Frontline Systems. We will not accept purchase orders that specify warranty or performance conditions that conflict with our Software License, Limited Warranty, and terms for technical support and consulting assistance.
We will review, and we may or may not accept purchase orders that require our compliance with regulatory requirements due to state agencies, government contracts and the like. Under U.S. law, we are a small business, but not a minority, women, veteran or disabled owned business.
You may pay our invoices by any of the following means:
Credit Cards: Visa, MasterCard or American Express. We authorize credit cards with AVS, so we must have the billing address of the credit card, with Zip code if available.
Checks: Checks in payment of invoices in U.S. dollars must be drawn on a U.S. bank, and must bear a routing number for clearance through the ACH (Automated Clearing House) system. Checks in payment of invoices in Euros or GBP (sterling) must be clearable through our U.K. bank.
Wire/Electronic Payment: For wire or ACH information for payment of invoices, please contact us at email@example.com.
Frontline Systems is normally able to ship your order within one business day of the time we receive it, provided that our invoicing and payment conditions are satisfied.
We will prepay and add shipping charges unless otherwise instructed. Our standard carriers are UPS and Federal Express. Shipping rates vary considerably by region (they are lowest in the United States).
In addition to, or as an alternative to physical delivery, we can email the software product to you, or make it available for download from our Website. Nearly the entire contents of our User Guides are included in the online Help files that are packaged with each software product.
Annual Support Contracts must be prepaid for the software users to receive technical support, software upgrades and other services and benefits. Note that first year Annual Support is required for all of our commercial software products. Please be sure to include Annual Support for each product on all order forms and purchase orders. Consult Support/Upgrades: Summary Terms/Prices for further information.
To provide consulting assistance to users, we must have either a credit card (Visa, MasterCard or American Express) or a previously authorized, open purchase order for consulting assistance up to a specified limit. The purchase order must meet the conditions specified above under Order Forms and Purchase Orders.