Solver Pricing - Support/Upgrades

Support and Upgrades

This page is your guide to Frontline Systems' current terms and prices (as of April 2011) for annual contracts for software support and product upgrades.  Our prices and terms are subject to change without notice; support prices for Flexible Use Licenses are currently under review.  Please click on Summary Terms for information about the services included in Frontline's Annual Support Contracts.

Quick Problem Review

Quick Problem Review

Excel $500

SDK $500

Annual Support Contracts

The tables below summarize prices for Annual Support Contracts, which provide upgrades to new software versions, as well as technical support by telephone and email.  Our single user support prices are also listed on the Excel Product Prices and SDK Product Prices pages.

The table below summarizes prices for Annual Support Contracts for our Excel Solver products.  You can view and save a copy of our Order Form.

Excel Product Name	Per User
Risk Solver Platform	$665
Premium Solver Platform	$345
Risk Solver Pro	$250
Premium Solver Pro	$150

 

The table below summarizes prices for Annual Support Contracts for our Solver SDK products.  For the SDK for either Windows or Linux, you can pay just one license price to obtain both 32-bit and 64-bit Editions, but you must pay the Support fee for each Edition you want to use. Note: the first fee (ex. $500 for SDK Platform) is for the first year and the second (ex. $300 for SDK Platform) is for subsequent years.

SDK Product Name	Per User First Year / Following Years
Solver SDK Platform for Windows - Per Edition (32-bit or 64-bit)	$500 / $300
Solver SDK Platform for Linux - Per Edition (32-bit or 64-bit)	$500 / $300
Solver SDK Pro for Windows - Per Edition (32-bit or 64-bit)	$250 / $150
Solver SDK Pro for Linux - Per Edition (32-bit or 64-bit)	$250 / $150
XPRESS Solver Engine Library (Dash API)	$

 

The table below summarizes prices for Annual Support Contracts for our Dual-Use Solver Engines, which may be used with either the Premium Solver Platform or the Solver SDK Platform.

Solver Engine Product Name	Per User
Std. Large-Scale LP Solver Engine	$600
Ext. Large-Scale LP Solver Engine	$1,000
Std. MOSEK Solver Engine - SOCP	$700
Ext. MOSEK Solver Engine - SOCP/NLP	$1,000
Gurobi Solver Engine - LP/MIP Only	$1,200
Gurobi Solver Engine - LP/QP/MIP	$1,540
XPRESS Solver Engine - LP/MIP Only	$1,200
XPRESS Solver Engine - LP/QP/MIP	$1,540
Std. Large-Scale GRG Solver Engine	$260
Ext. Large-Scale GRG Solver Engine	$500
Large-Scale SQP Solver Engine	$800
KNITRO Solver Engine	$800
OptQuest Solver Engine	$500

Flexible Use Support

We offer Annual Support Contracts for Flexible Use licenses on the following terms:

• The first Annual Support Contract for a Flexible Use license is 2.5 times the price shown above for Annual Support for a Standalone license for the same product.
• This first Annual Support Contract includes (i) updates and upgrades to the software during the contract period and (ii) support via phone, fax and email for up to two individuals, whose names must be provided at the time the Annual Support Contract is purchased.  It includes 30 minutes of consulting assistance, which may be shared between the two users.
• Each such Annual Support Contract is for a period of 12 months, and includes 15 minutes of consulting assistance.

Summary Terms

An Annual Support Contract begins on the date it is purchased and lasts for 12 months.  It includes:

• A limited warranty for the functionality and performance of the software product 
• All software upgrades for the product released during the contract term
• Ability to trade in the product for a more powerful Solver product of the same type
• Access to protected support pages of our Website
• Technical support by phone and email during normal business hours
• Up to 15 minutes of consulting assistance arising during the contract term

If a user's Annual Support Contract expires, or if the user signs a Waiver of Annual Support Contract Privileges when initially purchasing a software license, the user receives: 

• Access to protected support pages of our Website for the first 90 days
• Any bug fixes for the product released for the first 90 days 
• Technical support limited to installation and licensing issues
• No warranty as to the functionality and performance of the product
• No upgrades to future versions of the product
• No trade-ins for more powerful products

At present, users without Annual Support Contracts who later wish to upgrade to a new release of a software product, or start taking advantage of our support services, are required to "catch up" by paying the Annual Support Contract prices currently in effect, for the full period from the date that any previous support contract lapsed (or the date that the software license was originally purchased without a support contract) until 12 months beyond the current date.

Please click on Annual Support Contracts - Specifics for descriptions of these services.  Our standard Annual Support Contract is the governing document specifying what is and is not included in each of these services.  If you require pre-sales or evaluation-period support or assistance, please be sure to read Pre-Sales Support and Consulting.