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An Annual Support Contract begins on the date that
your software license
is purchased, or on the date that the previous year's Annual Support
Contract expires, and lasts for 12 months. It includes:
 | A limited warranty for the software
product |
| Software updates and upgrades for the product
during the contract term |
| Ability to trade in the product for an
even more powerful Solver product of the same type |
| Access to protected support pages on
our site |
| Technical support by phone and email
|
| Up to 15 minutes of consulting assistance
arising during the contract term |
Please click on Annual
Support Contracts - Specifics for descriptions of these services.
An Annual Support Contract for the first 12
months is required with the purchase of a software license.
After the first 12 months, Annual Support is optional, but is highly
recommended. Frontline Systems continually enhances and
upgrades its software products, and a current Annual Support
Contract is the only way to receive product upgrades. Please click on Support/Upgrades:
Summary Terms/Prices for specific support contract prices.
If a user's Annual Support
Contract expires,
the user receives:
| No warranty as to the functionality and
performance of the product |
| No upgrades to future versions of
the product |
| No trade-ins for more powerful products |
Users without Annual Support Contracts who later
wish to upgrade to a new release of a software product,
or start taking advantage of our support services, are required to "catch
up" by paying the Annual Support Contract prices
currently in effect, for the full period from the date that any
previous support contract lapsed until 12 months beyond the current date.
Back to Technical
Support, Software Upgrades, and Consulting Overview |
| Our Premium Solver Platform
works with existing Excel Solver models, solves much larger problems up to hundreds of
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