We're sorry that you had a problem installing our software for a 15-day trial.  We've notified our technical support staff, and they will attempt to contact you as soon as possible to resolve the problem.  Most problems can be resolved very quickly.

Tech support will try to reach you by phone if you've given us your phone number, or by email.  We're normally staffed Monday through Friday 8am - 5pm Pacific time (GMT-7).  You are welcome to call tech support at (888) 831-0333 or (775) 831-0300, or send email to support@solver.com.

Common Installation Problems

Administrator rights:  The Setup program must be run on a Windows account with Administrator rights, in order to install the software.  In a large company, you may have to request help from an administrator to do this.  The Setup program is normally a very "safe install" -- we can answer any questions your administrator may have.

Trial licenses:  When you're using Excel, if you see a licensing error message when you try to use our software, or our software won't run an optimization, simulation or data mining function, please contact us by phone or email.  We can almost always resolve the problem by sending you a custom license code.  All it takes is a copy and paste of a license code character string.

Thanks for letting us know about the problem.  We look forward to having you "up and running" shortly!