This page is your guide to Frontline Systems' policies for invoicing, shipping and payment (as of October 2021). These policies are subject to change without notice. Here is a quick summary of our license price structure.
When placing an order, you may either (i) accept our Standard Terms and Conditions, or (ii) specify your own Custom Terms and Conditions. We offer, to individuals and companies, special discount prices -- 20% lower than our standard prices -- if you are willing and able to place an order that is prepaid by credit or check (USD drawn on a US bank) and you accept ALL of our Standard Terms and Conditions (no exceptions).
It is common for companies to create purchase orders that specify their own terms and conditions; we will work with you, but this begins with our standard ("Corporate PO") prices, usually requires some negotiation, is subject to review by our executive and legal team, and may involve surcharges if we are asked to assume certain obligations and/or risks. For more, click here for Excel products and click here for SDK products.
- Quotations and Invoices
- Prices and Currencies
- Purchase Orders
- Product Catalog and Order Form
- Payment Methods and Terms
- Downloads and Order Fulfillment
- Licenses and Annual Support
- Consulting Assistance
Quotations and Invoices
On request, our sales reps can provide you with one or more printed quotations or proforma invoices. We can mail, fax or email (in PDF form) these documents to you. Please contact us and provide your name and company name, billing and shipping addresses, phone, fax and email address. We can also supply invoices in printed and/or PDF form.
All purchase orders are subject to review and acceptance by Frontline Systems at our home office. We must receive an authorized purchase order in either electronic or "hard copy" form, with an assigned P.O. number.
By special arrangement with our salespeople, a purchase order that clearly states on its face that you accept the terms at solver.com/license and solver.com/warranty (and this overrides any preprinted terms and conditions on the P.O. form), and is accompanied by prepayment, can qualify for the benefit of our special 20% discount Standard Terms and Conditions prices.
A Purchase Order that specifies its own terms and conditions must be based on our Custom Terms and Conditions Prices, and will be subject to review and negotiation with our executive and legal team. Please read our full discussion of Standard versus Custom Terms and Conditions, to be sure you understand our policies.
Click this link to display our standard Price List and Order Form in your browser.
Orders are normally prepaid by credit card, check or wire transfer. All international orders from new customers must be prepaid before we will grant a license and deliver a license code. We offer Net 30 Day terms upon request and credit approval.
Product Catalog and Order Form
If you accept our Standard Terms and Conditions and you can prepay with a credit card, you can place an order using our Product Catalog (upper right column of this page) and Shopping Cart, or you can use our Order Form, a one-page document in PDF format (where you can also pay by check).
Click this link to display our special Discount Order Form (Standard Terms) in your browser.
Payment Methods and Terms
You may pay our invoices by any of the following means:
Credit Cards: Visa, MasterCard or American Express. We authorize credit cards with AVS, so we must have the billing address of the credit card, with Zip code if available.
Checks: Checks in payment of invoices in U.S. dollars must be drawn on a U.S. bank, and must bear a routing number for clearance through the ACH (Automated Clearing House) system. Checks in payment of invoices in Euros or Pounds Sterling must be clearable through our U.K. bank.
Wire/Electronic Payment: For wire or ACH information for payment of invoices, please contact us at email@example.com.
Downloads and Order Fulfillment
Frontline Systems software and all related items such as User Guides are available for download. We can also arrange for delivery via email, DropBox, or other electronic means. We do not ship physical CDs or printed User Guides. If you have a special requirement for delivery, please contact us.
Licenses and Annual Support
Annual Support, which enables software users to receive technical support, software upgrades and other services and benefits, is offered and is required throughout the license term for all of our commercial software products. You do not have to include Annual Support separately on a purchase order or order form, since it is included in the license price. Consult Annual Support for further information.
To provide consulting assistance to users, we must have either a credit card (Visa, MasterCard or American Express) or a previously authorized, open purchase order for consulting assistance up to a specified limit. The purchase order must meet the conditions specified above under Purchase Orders.