Job Description

Work at leading software vendor Frontline Systems (, helping users from industry and academia get started and successfully use our software products. Our users typically have experience building "what-if" models in Excel, but they have limited experience with advanced analytics model-building. Our software makes it easy for them to apply data mining/predictive analytics, optimization, and simulation/risk analysis to their companies' problems.

Using our online Help Desk and communicating via email, live chat, telephone and web meetings, help users get started (downloading, getting a license), answer their questions, provide modeling tips, review customer models and suggest improvements, or just fix their models, always in an effort to transfer skills and help customers learn to be better modelers. You'll work alongside an experienced tech support rep as you come up to speed.

This position offers a growth path in technical support, customer success, user education, or even product development for someone technically inclined. For example...

As you gain experience, you'll write Help Center topics to answer common questions, create example models posted for download, and/or record short videos about modeling with tools like Camtasia Studio. With even more experience, you can help present webinars about effective modeling with Frontline's software products, and contribute to our online courses at Solver Academy.

Skills Required or Preferred

  • You should be positive, a self starter, good at working with people, patient, eager to learn yourself, and rewarded by helping others learn new skills. Prior job experience in a PC Help Desk or support role is a definite plus.
  • You should be familiar with Windows and/or Mac OSX, Chrome and/or Safari settings for user accounts, video settings, etc. Experience with Microsoft Office 365 desktop and online is a definite plus.
  • You should be very comfortable using Microsoft Excel formulas and functions, tables and charts, preferably advanced Excel features (Pivot Tables, VBA, JavaScript), and comfortable using other Microsoft Office tools.
  • Experience building data mining, optimization, or simulation/risk analysis models, while not required in advance, is a definite plus.
  • Experience writing code in a modern object-oriented language such as C#, Java, R, Python or C++ is a definite plus, though full software engineering skills aren't required for this position. Web development (HTML, CSS, JavaScript) skills are also a plus.

A BS or BA degree is required; a MS or MBA degree is preferred, but your skills, experience, ability to learn, energy and attitude are most important.

How to Apply

Email your CV or resume and/or your questions to  Frontline offers very competitive salaries and benefits, including a 401(k) plan funded by the company, and great working conditions -- in a year-round resort area on the north shore of Lake Tahoe, at the California-Nevada border.