Sales and customer service is at the heart of our business – and as our Sales Administrator, you can make a difference to our customers every day. We’re looking for someone who’s positive, experienced in customer service by phone and email, comfortable using web-based tools for orders and billing, and committed to “getting it right for the customer,” on time, every time.
You’ll be dealing with customers who are professionals or managers, usually in large companies, who have made a decision to purchase one or more licenses to use our software – helping them complete their orders and get their licenses. You’ll do this by working with multiple web-based tools for marketing and CRM, quote creation, subscription billing, software licensing, customer success management, and accounting. These are all readily learned, but you should be comfortable using web-based business tools.
You’ll be working closely each day with our VP Sales and Marketing, Director of Sales and account executives, who will be counting on you to follow through with each customer. You’ll be asked to edit quotes, enter orders and send invoices, check customer P.O.s for non-standard terms, and ensure that the customer gets the right license on time. Our web-based tools “communicate,” so an order entered once will automatically update other tools, but it will be your responsibility to deal with any exceptions, and ensure that customer or order information is “right every time”. This role also includes collections follow-up by phone and email, which is usually a matter of ensuring that invoices correctly reference P.O.s and are sent to the right person or department.
Skills Required or Preferred
You should be positive, a self starter, good at working with people, patient, and rewarded by meeting customer needs. You should be able to multi-task and prioritize responsibilities, effectively managing your time. You must be able communicate clearly in “business English,” on the phone and in email, with professionals from many countries (50% of our customers are outside the U.S.).
This role requires timeliness, accuracy and attention to detail – we’re dealing with a variety of orders, from small to large, every day. You won’t need extensive accounting knowledge or estimate/proposal writing skills, but you should be very familiar with the sales process from quotes and purchase orders through invoices and collections, including common issues in “terms and conditions”.
This position is in our Incline Village office, at 913 Tahoe Blvd. Early working hours (for example 6am to 3pm) are highly preferred for this role, to best deal with customer inquiries from the East Coast and overseas. While you’ll primarily use web-based tools, you should have a working knowledge of Microsoft Office, especially, Outlook, Word and Excel.
How to Apply
Email your resume and/or questions to firstname.lastname@example.org. Frontline offers very competitive salaries and benefits, including medical insurance and a 401(k) plan funded by the company.